Invitation for Proposals: Annual Maintenance of India FETP Learning Management System

2 hours ago

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About the requirement

SAFETYNET invites proposals from qualified IT firms for the Annual Maintenance Contract (AMC) of the India Field Epidemiology Training Programme (FETP) Learning Management System (LMS). The contract will run for approximately 11 months from the date of award, with possible renewal based on performance.

Proposals must be submitted by email no later than 28 Oct 2026. Competitive, value-for-money quotations are encouraged; selection will consider both technical capability and cost.

Scope of work

The selected agency will keep the LMS secure, available and up to date throughout the contract period. Services include:

Corrective maintenance: bug fixing and resolution of technical issues within agreed response times.
Preventive maintenance: regular updates and patches to the LMS platform (e.g., Moodle or equivalent), plugins, themes and server software.
Hosting and server management: uptime monitoring, performance tuning and minimum 99% availability.
Security: vulnerability patching, SSL management, access control and periodic security audits.
Backup and recovery: daily automated backups and a tested disaster-recovery process.
Minor enhancements: small feature changes, course page updates and report customisation as requested.
User support: helpdesk support (email/phone) for administrators, faculty and trainees during working hours.
Reporting: monthly service reports covering uptime, issues resolved and updates applied.

Eligibility criteria

Registered firm or company operating for at least 3 years in India
At least 3 years of experience in developing or maintaining LMS platforms (Moodle or similar).
Completed at least 2 similar projects, preferably for government, public health or academic institutions.
Average annual turnover of at least INR 25 lakh over the last 3 financial years.
Valid GST and PAN registration.
Not blacklisted by any government, UN or international agency.

Required documents

Each proposal must include the following, as clearly labelled PDF attachments. Incomplete proposals may be rejected.

Cover letter on company letterhead, signed by an authorised signatory.
Company profile, including year of establishment, team size and key services.
Certificate of incorporation / registration of the firm.
GST registration certificate and PAN card copy.
Work experience proof: list of similar LMS projects with work orders or completion certificates from clients.
Technical proposal describing the maintenance approach, service levels (response and resolution times), tools used and support model.
CVs of key personnel proposed for the project (project manager, LMS developer, server/security administrator).
Financial proposal with an itemised annual cost in INR, showing applicable taxes separately. Submit as a separate, password-protected PDF if possible.
Self-declaration of non-blacklisting on company letterhead.
Client references: at least 2, with contact details.

How to apply

Email your complete proposal to bharat.rajput@safetynet-web.org by 28 Oct 2026, 5:00 PM IST.

Email subject: Proposal for AMC of India FETP LMS – [Company Name]
Proposals received after the deadline will not be considered.
Queries may be sent to the same email address before the deadline.
SAFETYNET reserves the right to accept or reject any or all proposals without assigning any reason.